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1. Guard your information

If you are given a temporary access code, PIN, or any other account information that is intended to stay with you, do not share it! Especially any information which could give others a way to send money in your name.

2. Never rely on caller ID

Did you know scammers can make it look like they are calling you from your financial institution or another company? If you are suspicious about a call or text, hang up or don't respond. Reach out to the company directly using a trusted source such as their website or the phone number on the back of your card. 

3. Question unusual payment requests

Scammers often demand very specific forms of payment. Don't be pressured into using gift cards, cryptocurrency, online wires, Zelle^®, or third-party payment apps. No legitimate company will ask you to send money to anyone, including yourself, to correct a problem or get a refund.

Additional ways to protect yourself:

• Don't cash checks for others or provide your account or sign-on information. If the check is bad, you are liable!
• Don't allow anyone else to use your device and make sure you have extra layers of security added to your banking and payment apps. 
• When using payment transfer apps such as Zelle^® or Venmo, always triple-check to ensure you are sending your money to the right person. If you send money as part of a scam, you may not be able to get it back!

As a member-focused institution, we pride ourselves on offering the utmost convenience to our members at all times. For additionial services and contact information, please call us at (904) 346-1700 or (800) 444-1811