ART (Audio Response Teller)
With ART and a touch-tone phone, you can access your Coastline account anytime, anywhere by calling (904) 346-1700, option 2, or when you're out of town, use (800) 444-1811, option 2.
ART offers a variety of options:
- Get account balances.
- Verify checks that have cleared.
- Verify deposits.
- Transfer funds.
- Make advances from your Home Equity Line of Credit.
- Get year-to-date dividend and interest information.
- And more!
If you’ve never used ART, simply call (904) 346-1700 or (800) 444-1811 and press 2. ART will ask you to enter your account number, the nine-digit social security number of the primary member on the account, and to create a four-digit password. Once your password has been set up, you can return to CoastNet and access your account. If you’ve used ART in the past, password is already set up for your account. Don’t worry -- if you can’t remember your password, contact our office and we’ll reset your account so that you can select a new password.
How to Establish an ART Access Code_rev 352007
CoastNet Online Banking
CoastNet provides easy access when it may not be convenient to come into the lobby. With CoastNet, you have multi-factor secure access to perform a variety of transactions online, and best of all, it’s free
Using CoastNet, you can:
- Get account balances.
- Find out what checks have cleared.
- Review history on specific accounts.
- Transfer between accounts (limit of six per month*).
- Make transfer payments to your Coastline loan(s).
- Get year-to-date dividend and tax information.
- Enroll and pay bills using Online Bill Pay (no monthly charge).
- Enroll and view e-statements.
- View Cleared checks.
And much, much more!
To enroll in CoastNet Online Banking, you must first select an access code through ART, our Audio Response Teller.
Getting Started with CoastNet
1) Go to www.coastlinefcu.org to access Coastline’s home page. Login on the top left hand of the page using your username.
2) Click on Need a login? Enroll. You will be prompted to enter your account number and your four- digit ART Access Code.
3) You will then select an e-stamp picture and create an e-stamp phrase.
4) You may be asked to enter your password again which is your four-digit ART access code and then click Login.
e-Statements
e-Statements provide you with an environmentally friendly way to receive your Coastline statements. With no need to wait for your statements to arrive in the mail, e-Statements offer the convenience and flexibility to view your statement 24/7. When you receive e-Statements, you also have access to Check Imaging, where you’re able to view, print and save copies of your cleared checks. e-Statement users still receive our monthly newsletter, as well as any extra information about exciting monthly promotions, in electronic format. Best of all, using e-Statements is FREE!
With e-Statements, you can:
- Keep 12 months of past statements electronically to save or print for your records.
- View scanned versions of your cleared checks.
- Enjoy 24/7 access to your monthly statement.
- Feel good about keeping your identity safe. Your account information is maintained on our secure site.
- Forget about fees associated with reprinting past statements and cleared checks.
- Never wait for your statement to arrive in the mail again. An e-mail will alert you that your statement is ready to be viewed.
Before You Begin:
To enroll in e-Statements, you must be able to access CoastNet Online Banking, which requires an access code/password that is created in ART, our Audio Response Teller. If you have used ART or CoastNet in the past, your access code/password is already established.
e-Statements also requires your account to have a valid e-mail address on file. To update or add your e-mail address to your account, please call a Member Service Representative at (904) 346-1700, option 4 or (800) 444-1811, option 4.
Online Bill Pay
Tired of spending hours writing checks, buying stamps and paying your bills and then worrying whether your payment will get there on time? Tired of going from website to website and going through the “pay my bill” process multiple times? Relax, take control of your finances, and enjoy the convenience of FREE Online Bill Pay.
If you already use CoastNet Online Banking, then go to www.coastlinefcu.org and login to CoastNet Online Banking using your username and password (access code).
Once you are logged in to your account, click on the Online Bill Pay icon which is on the left side of the menu screen.
An enrollment screen will appear. Follow the prompts.
If you have never used CoastNet Online Banking, please follow the instructions for first time ART users.
Troubleshooting Tips
1) Enrollment screen does not appear If the enrollment screen does not appear try holding down the control (CTRL) key and then clicking on Online Bill Pay from the menu screen. This should override the pop-up blocker.
2) Bill Pay screen does not appear
If the bill pay screen does not appear try holding down the control (CTRL) key and then clicking on On-line Bill pay from the menu screen. This should override the pop-up blocker.
3) You have never used CoastNet Online Banking before
Before you can login to CoastNet Online Banking you must first create an access code/password in ART (Audio Response Teller).
24/7 Free Bill Pay Support
Please contact bill pay at 1-888-918-7538.
Transfer Out Option
If you’d like to to transfer funds from your account to another member's account 24/7 using CoastNet or ART, then you will love our Transfer Out Option.
To set up Transfer Out e-mail*, phone or visit a branch and request us to set it up for you. Once you are set up you will be able to make transfers using CoastNet or ART. If you are transferring funds from a savings account, please be aware that Reg D limits electronic transfers to six per month. Please choose one of the following options:
Option 1:
If you are a joint owner on the account that you want to transfer money into, please contact a MSR (Member Service Representative) at 346-170,0 option 4 by phone, fax, e-mail* or in person and tell us which account(s) you want set up to receive your transfers.
Option 2:
If you are not a joint owner on the account that you want to transfer funds into, you will need to have the receiving member fill out an Account Transfer Release Form. The signed form gives us permission to set up the transfer out option and to display the receiving member's name and account number on your account in CoastNet and ART. You can reassure the recipient that you will not be able to see their account balance. You can also call (904)-346-1700, option 4 and ask a Member Service Representative to mail, fax or e-mail you the form. Once we receive the signed form, we will set up your Transfer Out option.
* E-mail is not a secure means of communication. Please do not put your account number or any type of information that can be used to verify your identity in your e-mail. Send us a phone number so that we can contact you directly to provide the information we need to set up the Transfer Out option on your account.